Next month Apt Design will be celebrating it’s 3rd birthday. As part of that celebration and in keeping with my core value of Communication I’m going to be sending a customer survey to all of my past and present clients. I’ve talked about getting feedback on this blog before, because I think it is extremely important for every business. With my survey I hope to gather plenty of thoughts about what Apt is doing right and what it could be doing better.
I’m actually pretty excited to get to hear anonymous thoughts from people I’ve worked with and use that feedback to help Apt Design respond to customer needs better and provide better services. I’ve already written out many of the things I want to ask, including questions like:
- How was your overall experience with Apt Design? Rate 1-10.
- What’s one thing that could have made your experience with Apt Design better?
(More great questions in this article – Top Ten Client Feedback Questions)
But I wanted to get your input on this process as well. If you had the chance to ask your customers/clients/patients how it was working with you or buying from you – what questions would you ask them?
Let me know in the comments or tweet me your ideas at @aptdesign