business

Apt Design Co-Sponsors Seminar

On April 9th Apt Design is co-sponsoring an event hosted by the Wenatchee Valley Chamber of Commerce, the 90-Minute Marketing Seminar.  The presenters are Bill Hoke & Patty Graf-Hoke from Washington State.  They will be talking about how businesses and non-profits can continue to market in a continuing hard economy by using cost-effective techniques.

From their materials:

90 Minute Marketing WorkshopMore than 5000 people from Wasilla to Walla Walla, have attended the 90 Minute Marketing Workshops and walked away with practical, common sense strategies to help grow their business or organization. In just 90 minutes (that’s a promise) you will learn the basics for writing your own easy-to-use marketing plan and dozens of proven tactics you can take back and put to work immediately. This fast paced, real-world, hands-on  workshop was created especially for small, local businesses and nonprofit organizations that are the backbone of our local economies and communties. For more information and testimonials, please visit www.90minutemarketing.com.

Staying on top of your company’s marketing is more critical now than in times of a booming economy (though you should remember to continue marketing even when things are going well).  With many years in the marketing industry under their belts, the Hokes are sure to present a program to help you find the best ways to promote your company or organization.  You can find more registration information on the Chamber’s website.  I hope to see you at the seminar!

Now Twittering

tweeterToday I am growing my social networking tree a bit more.  I’ve signed up for Twitter and begun twittering.  Just the word “twittering” sounds fun anyways, we’ll see how it goes.  Much more informal than LinkedIn or even blogging, my Twitter posts will give a glimpse of the day to day workings of Apt Design.  You can follow me at http://twitter.com/aptdesign (Icon via Function)

On another note, following my rereading of Cameron Moll‘s old but good post at A List Apart (Good Designers Redesign, Great Designers Realign), I am making some slight updates to the site.  You may notice a higher-contrast color scheme and a new menu that emphasizes the pages my visitors come for most.  If you have any feedback, leave a comment.

See you on Twitter!

Customer Service

michaelryan

from The Office – “The Fire”

Ryan: Ok.  Is it cheaper to sign a new customer or keep an existing customer?
Dwight: Existing
Michael: Shut it, can I just do it please?  Um, its equal.
Ryan: It is 10x more expensive to sign a new customer.
Michael: Yeah, ok. Yes.  It was a trick question.

Customer service can potentially be the most important thing that you offer your clients, and there is grave danger in not paying attention to your customer.
Not responding to communication, not helping customers to solve their problems, not listening to what they want, or downright ignoring them can be disastrous. Not only may they decide to stop using your services, they may decide to move over to the competition.
Getting new clients and projects is always great and exciting, but remembering to keep your current clients happy can help your business stay stable in the long run.

Those silly Publisher files

I haven’t had a copy of Microsoft Office installed on my computer since, well, ever.  Many other people besides myself have found freedom in the vast array of alternatives to Office, including Google Docs, OpenOffice, and more.
However, I still had problems when people would send me Publisher files to work with. Especially since Publisher is a layout program and layout is a big part of my job.  Unfortuanately no other programs can open .pub files!
Well, now that last piece of the puzzle has been solved. This week I found www.pdfonline.com which allows you to upload .pub files and then converts the file to .pdf for you.
Sweet mama.  Thanks PDFOnline!

2008 Goal Review and 2009 Goals

I spent the day today reviewing Apt Design’s 2008 business year. While I exceeded many of the goals I set at the beginning of the year, there are others I still need to work on. I have revised many of my 2008 goals based on how last year went, and have tried to set realistic yet challenging business goals for 2009.

This year I am also trying to be much more specific in my goals and make actionable to-do items for each one. A few things from my 2009 Goals are:
- Start putting money into a retirement account
- Get better at checking email only twice/day
- Plan specific “Apt Design time” for creative projects, working on the business, brainstorming, etc.
- Enter at least 2 design competitions
- Live more in the moment (got this one from Leo)

How about you? Have you given yourself ample time to review your business and life from last year and create some goals for the new year? Care to share any?

From the Window – Fall

Although December seems like it should certainly be winter we’ve had no snow around here and it still feels very much like fall.  On a recent trip around the orchard near my office I grabbed this picture of some apples starting to die on the tree.

In this time of fall and economic deterioration, what kind of business plans are you making for the birth of a new year?  Have you marked out time to take a good look at your past year and prepare for the next?

And, have you had your daily walk yet?

Music for the Flow

My job involves two of my favorite things – music and flow.

What is flow? Flow is getting in the groove, flow is zoning in, flow is tuning out, flow is dropping into your own world and working single-mindedly. While the idea has been around for awhile, flow has recently been showing up on the radar again as an answer to the flaws of multitasking. Here is an excellent article about getting into flow. Once you’re in you will probably find you work better and faster, and get frustrated and overwhelmed less.

And for me an important part of getting into and staying in the flow is having the right music playing. While I love to experience new music, having on songs I’ve never heard before distracts part of my brain into trying to listen and evaluate them.  What I look for in flow music are songs that I know and that keep my heartrate up, which helps me stay excited about what I’m doing.

With that in mind I’ve compiled an iTunes playlist of some of my more recent favorite songs for getting into flow. These songs are mostly techno/dance/rock inspired, and should help speed you along as you drop into your own world for a few hours.  Here’s the iMix.

How do you get into the flow?

Young Business – Part 7

[Read the Entire Young Business Series - 1 2 3 4 5 6 7 ]

LASTLY

Plan for success.

This lesson is one that I am still learning and formulating, but which has already had a huge impact on my decision making.

When starting any kind of new business, product line, service, or website – you should build a base on which great success can be achieved. Start small, think big! Put things in place that will work well if your idea suddenly becomes extremely successful. Build them into the system from the beginning.

Build your business and your systems around what you want to be, not what you’ll settle for.  This creates a positive mindset in yourself and in your client that will draw bigger things to you.

What do you think?

Did I miss anything?  Totally disagree with something?  Love this series?  Let me know in the comments!

[Read the Entire Young Business Series - 1 2 3 4 5 6 7 ]

Young Business – Part 6

[Read the Entire Young Business Series - 1 2 3 4 5 6 7 ]

Give back.

Find a way that your new business can help others. You can use your time or money, donate goods or services, work locally or globally. Just find some way to make your business a force for good.  This seems to be important to employess entering the workforce now more than ever before.

It is also important to consumers.  I am not advocating that you do good as a marketing scheme though.  Doing good is its own reward.

Don’t sell yourself short.

Here is the best piece of advice I got before starting Apt Design, which will apply to anyone in a service industry:

Don’t back down from your hourly rate. If the client balks at the price, consider renegotiating the scope of the project, but don’t back down on your hourly rate.

And this advice is right on. Because when push comes to shove the client who is trying to negotiate your price is probably a client you don’t want to begin with.

You should have your hourly rate calculated to know exactly how much you need to make and how much the industry will allow you to charge.

Its scary advice to take. When you start a business you are probably wanting to get as much work as you can for whatever money someone is willing to give you. But this mindset is a trap on two fronts. One, you are telling yourself that you are not worth the price you set. Two, you are telling clients that you aren’t really as good as you say you are. That makes them respect you less while paying you less – a lose/lose situation.

Be prepared for highs and lows.

Your business will be your baby, and you will be very involved in it. It can be hard to see the big picture when you are so absorbed. Bad things can seem overwhelmingly negative and good things can make it seem that you will never fail.

Remember that nothing is probably as bad or as good as it seems at the time. The first few peaks and valleys may be pretty crazy, but knowing that you will see both ends of the spectrum can help you survive them.

If you can, work from home.

I highly recommend working from home if you can.  In today’s world there are many tools that allow you to look and function as well at home as you would in an office.

Working from home has many pros:

  • No commute
  • A relaxed environment (hopefully!)
  • You can work on house projects when you aren’t working on work
  • Flexible work time
  • An amazing sense of freedom

And just a few cons:

[Read the Entire Young Business Series - 1 2 3 4 5 6 7 ]

Young Business – Part 5

[Read the Entire Young Business Series - 1 2 3 4 5 6 7 ]

AFTER THE LEAP – GROWING

Get and stay motivated.

When you are working for yourself you don’t have someone else pushing you to make sure things get done on time.  You have to do that yourself. Figure out what gets you motivated to complete tasks, and help yourself out.  Don’t be afraid to spend money on things that get you to work.  Reward yourself after a particularly difficult project or sale with a walk, a few hours watching tv, or by buying something you’ve been wanting.

Take action.

Ideas are great, but many people have them.  The people who succeed are those who take action to implement their great ideas.

As an entreprenuer you are probably very good at coming up with new ideas.  You may have developed quite a few when thinking about your new business, or you may take retreats to brainstorm.  Now you must sift through these visions and execute the ones you think can help your company grow.

Make lists of things that need to be done (marketing emails sent out, cleaning out old files, redesiging your inventory space) so that if you ever need something to do, these items will be ready.  If you never have free time and nothing on the list gets done, make time to take action.  Taking action makes sure that things are changing, even if it is only in incremental, tiny steps.  Growing must involve changing.

Get better.

We’ve all been in those stores that look like they haven’t changed in 20 years. We’ve all met those people selling the exact same services they’ve been selling for so long they’re no longer excited about what they do.  Don’t be one of those businesses.

On a whole you should constantly be trying to learn more and improve your life.  As an employee it is important to stay current in your industry.  As a business-owner it is imperative. Take a class locally or online, read a book, read industry-specific blogs, attend conferences – there are a variety of ways in which you can become more proficient in your profession.

Once you own your own business however, there is more that you must take on. Not only must you keep learning about your industry, now you must also master business as a whole.  You need to understand marketing, human resources, accounting and more on a new level.  Thankfully there are numerous books, courses, and websites that can help you with this as well.

Get a life.

For me, the whole purpose of owning your own business is to be able to live your preferred lifestyle. That could be working all the time and making lots of money, but it’s probably not. You are probably wanting less stress, a comfortable income, and more time to do other fun things. Don’t forget this once you start working! If you end up working more than you did working for someone else, having more stress, and not getting to do the things you really enjoy – is your business really successful?  Making money is not the only (or even most important) aspect of owning your own business.

I make sure to take time away (I have to purposefully schedule it) to pursue other things I love to do – running, biking, hiking, hanging out with friends.

It is also important to set boundaries on your work, before you get started. I try not to work too much outside of normal business hours and I never ever work on Sundays. You need to have time that is untouchable by your job.

[Read the Entire Young Business Series - 1 2 3 4 5 6 7 ]